Where are CalPOP's Data Centers located?

CalPOP has over 50,000 square feet of world class data center space in Downtown Los Angeles. CalPOP's headquarters is at 600 W. 7th Street, Third Floor, Los Angeles, CA 90017. CalPOP is open 24/7/365.

Is CalPOP really the largest dedicated server company?

CalPOP is the largest dedicated server company in Los Angeles. There is no other dedicated server company that has anywhere near as many servers or uses anywhere near as much bandwidth or power as CalPOP in Los Angeles.  CalPOP houses thousands of dedicated servers and thousands of colocation servers in it's data centers located in Downtown Los Angeles. CalPOP is located at the "edge" of Los Angeles meaning that CalPOP is located right at the fiber peering points where hundreds of networks meet. This means that the next "hop" might be another city.

Does CalPOP really have the most redundant network?

CalPOP's IP numbers are announced by AT&T, LEVEL3, MZIMA, COGENT, and SAVVIS - this means that if any of these networks go down even for maintenance that the IPs will continue to be routed and announced by the other networks allowing CalPOP to offer 100% uptime.

Does CalPOP really have the fastest network?

There are literally hundreds of networks that CalPOP can choose from to connect to in Los Angeles. CalPOP is located right at the peering points of LA and purchases transit from the most reliable and fastest networks that it can find. CalPOP's network is optimized for speed and because CalPOP is so big, CalPOP can afford gigabit fiber connections to all the fastest networks.

Does CalPOP have free 24 hour on-site tech support?

CalPOP offers free 24 hour on-site connectivity related support and free 24/7/365 on-site tech support for anything that takes 5 minutes or less. So reboots are free and available 24 hours per day either by phone at ( 213) 627-1937. Custom tech and admin support (for example, installing custom scripts) is available for $75/hour.

Does CalPOP have a trouble ticket system?

Yes, CalPOP has a trouble ticket system at http://help.calpop.com which is monitored 24/7/365.

What is your SLA? Do you offer 100% uptime?

Most of CalPOP's clients are on a month-to-month plan and are free to go if they want. Most SLA agreements were created by company's to trap clients into long term agreements - so they rarely offered 100% uptime. CalPOP offers 100% uptime guaranteed.

Do you have a money back guarantee?

Yes, CalPOP offers a 100% money back guarantee on all orders that are canceled within the first 7 days of ordering. 

What's the difference between Hybrid and Xtreme bandwidth?

CalPOP operates two networks-- one designed for Xtreme Speed - not matter what the cost-- which is the Xtreme network and the other designed for both Speed & Bang for the Buck - the Hybrid Network. The difference is that the Hybrid network utilizes cost effective carriers when available to help increase the amount of bandwidth that can be offered in the Hybrid bandwidth plan.

 What is "unmetered" bandwidth?

"Unmetered" bandwidth is a term which means that you will not be charged for any bandwidth overage because a bandwidth "cap" has been put into place - usually at either the 10mbps mark (3,285 gigs/month) or at 100mbps mark. These plans are "full duplex" meaning you get 10mbps upload and also 10mbps download bandwidth available at the same time. The bandwidth is unshared and your commitment level is guaranteed. Every plan comes with a real time bandwidth monitoring graph so that you can watch your actual bandwidth usage in real time if you need more bandwidth you can always purchase more and we can remove the "cap" however most clients prefer the 10mbps because it is usually more than anyone needs and insures no bandwidth overage fees .

What is "unshared" bandwidth?

CalPOP does not share your bandwidth commitment with other clients which means that your bandwidth commitment level is guaranteed. If you order 10mbps you get 10mbps and if you order 100mbps you get 100mbps.  CalPOP has many, many 1000mbps gigabit fiber lines and keeps those about half full so that there is plenty of "overhead" bandwidth on the network backbone which it holds for reserves and which helps protect the network in the event of attacks.

What is 95th percentile bandwidth billing?

Bandwidth is often sold by hosting company's in "gigs" of bandwidth transfer on the lower end, but on the higher end it is purchased by ISPs in mbps (megabits per second). This is because more important than the amount of data transfer is the capacity utilized while doing so- since no one else can use that capacity if you are using it all up.  A gig of transfer is like a gallon of gas, but mbps is like the size of the pipeline that the gas is going through. 95th percentile billing is the industry standard billing practice which determines the fair amount of capacity that a client is using and that's what the client is billed for. A bandwidth usage sample is taken every 5 minutes and these are plotted on a graph.  A client is not billed for the highest 5% of his or her bandwidth sample - these are the so called "spikes" and so billable usage is determined to be at the 95% spot of the samples.  See http://calpop.com/95percent.html for more info.

Are there any bandwidth overage bills?

If you have subscribed to an unmetered plan like the 10mbps Hybrid bandwidth plan (the default plan) then there is no bandwidth overage bill.  If you are subscribed to 20mbps burstable Hybrid plan then you will be billed at the rate of $199 for each 10mbps or part of 10mbps you use over 20mbps or $1000 for the full 100mbps whichever is less. If you are on the Xtreme bandwidth plan then you will be billed for any bandwidth over 4mbps at the rate of $49/mbps based on 95th percentile bandwidth usage.

Is CalPOP a profitable company?

Yes, CalPOP has been profitable since day one since it was built up one server and one client at a time. In fact, CalPOP is one of the fastest growing private companies in not only Los Angeles but in America as well.

Can I get an IP to ping? Is there a speed test?

Yes, you can ping CalPOP.com 216.240.152.9 or you can go to http://speedtest.calpop.com  you can even go out onto the net and do some testing from around the world http://www.traceroute.org

How do I order a server?

You can click on the ORDER NOW button either at http://calpop.com/dedicated.html or http://calpop.com/specials.html  or if you want us to send you a contract that you can fax back just send us an email to sales@calpop.com  If you don't see what you want just ask us we build every server custom to your specifications.

How long will it take to get my server online?

CalPOP builds each server custom but since we are open 24/7/365 servers often go online the same day however the average time is about 24 hours - a little longer the more custom the server and operating system is.

How big is CalPOP? How many servers are there?

CalPOP is the largest dedicated server company in Los Angeles. CalPOP maintains over 50,000 square foot of data center space in downtown Los Angeles in three different properties. There are thousands of dedicated servers and hundreds and hundreds of cabinets filled with collocated servers.

Are these fully managed dedicated servers?

CalPOP has always offered "fully managed" servers as the words "fully managed" and as the words "fully managed servers" are typically known and defined in this industry. There may be some variance from company to company as to exactly what "fully managed" means so here's what CalPOP understands a fully managed server to be:

2. We provide free reboots 24hours per day from our 24 hour on-site NOC. Reboots can be done in seconds by simply calling our 24 hour NOC or by opening a trouble ticket at http://help.calpop.com  

3. We provide free part replacement 24 hours per day. Since CalPOP is the largest dedicated server company in Los Angeles and builds it's own servers, CalPOP has an extensive inventory of parts available at all times.

Yes! Either CalPOP will do your reverse DNS for you or CalPOP will put in NS records into it's DNS which will delegate your IPs to your DNS servers so that you can do your own reverse DNS.